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Find answers to common questions about your account.
- Why am I being contacted?
- I don't recognise this debt
- I can't pay right now
- How to set up a payment plan
- How to make a payment
- Free, independent debt advice
- How your data is used
- How to make a complaint
- What happens if I don't respond?
- What is a Pre-Action Protocol letter?
Need more help?
Free, confidential debt advice is available from StepChange (0800 138 1111) and MoneyHelper (0800 138 7777). Both services are free and confidential.