How to make a payment

You can pay your outstanding balance quickly and securely through our online portal.

Step 1: Log in

Go to your account portal and log in using your access code (this will have been included in our letter or email to you). You'll then receive a one-time code to your registered phone or email to verify it's you.

Step 2: Pay

Once logged in, select "Pay now". You'll be taken to our secure payment page, powered by Stripe. We accept all major debit and credit cards.

Step 3: Confirmation

Once your payment is processed, you'll receive a confirmation. Your account will be updated automatically.

Payment security

All payments are handled securely by Stripe, a leading payment processor used by millions of businesses worldwide. We never see or store your card details.

If a payment fails

If a payment fails — a one-off payment or a payment plan instalment — we don't charge you for the failure; the unpaid amount simply stays owing. If you know a payment won't go through, tell us before it's due and we'll change the arrangement.

Problems paying?

If you're having trouble with the payment page, try a different browser or device. If the problem continues, contact us and we can try an alternative.

Can I pay by bank transfer?

At present, our secure online payment is the primary payment method. If you have difficulty using it, please contact us and we'll discuss alternatives.